Insights on
Crucial Accountability
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior 2nd Edition
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler

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Crucial Accountability (2014) was written by the founders of the management consulting firm VitalSmarts as a companion book to Crucial Conversations: Tools for Talking When Stakes Are High (2013). It addresses how to proceed when a person who is relied on, such as an employee or a family member, fails to live up to a work assignment or personal commitment, or engages in negative behavior...

Book Cover for "Crucial Accountability"

PREVIEW

Crucial Accountability (2014) was written by the founders of the management consulting firm VitalSmarts as a companion book to Crucial Conversations: Tools for Talking When Stakes Are High (2013). It addresses how to proceed when a person who is relied on, such as an employee or a family member, fails to live up to a work assignment or personal commitment, or engages in negative behavior...